These terms apply to every booking with AY.dev, whether you book on this website, by WhatsApp or in person. Please read them before you pay. If something is unclear, ask us at halo@example.com or on WhatsApp +62 812-3456-7890.
1. Booking and confirmation
- Your booking is confirmed once we have received and checked your deposit. Until then your seat is not guaranteed.
- We may release an unpaid booking 24 hours after it was made, or sooner if the date is almost full. We will message you before we do.
- Online booking closes 12 hours before the climb starts. For later bookings, message us and we will check if a guide is free.
- Check your booking page after you book and tell us within 24 hours if any detail is wrong.
2. Prices
- Prices are per person in Indonesian rupiah (IDR) and include what is listed on each trip page.
- Hotels outside our free pickup areas pay a pickup surcharge, shown when you book.
- The price on your booking page is the price you pay, even if our prices change later.
- Promo codes: one per booking, not exchangeable for cash, not combined with other discounts.
3. Deposit and balance
- To confirm a booking, pay a deposit of 30% of the total price.
- Pay by bank transfer or QRIS to the account shown on your booking page. Write your booking code in the transfer note and upload the receipt on your booking page.
- The balance can be paid by transfer before the trip or in cash (IDR) when we pick you up.
- Bank fees, including international transfer fees, are paid by you. Paying from abroad? We can send a card or PayPal link; their fee may be added.
4. If you cancel
- Mountain closed (ceremony or volcanic alert): free new date or full refund of what you paid.
- Cancel 7 days or more before the trip: deposit refunded, minus bank fees.
- Cancel 2 to 6 days before: deposit kept as credit for another date within 6 months.
- Cancel less than 48 hours before, or no show: deposit is not refunded.
- Anything you paid on top of the deposit is refunded, minus bank fees, whenever you cancel.
- Refunds are sent within 14 days to the account you give us.
- Send cancellations through your booking page or WhatsApp so there is a written record.
5. Changing your date
- You can move your date once for free if you ask at least 72 hours before the climb and the new date has space.
- Later changes count as a cancellation under section 4.
6. If we cancel or change the trip
- Mount Agung closes during big ceremonies at its temples and when PVMBG raises the volcanic alert level. Bad weather or orders from local authorities can also stop a climb.
- If we cancel before the climb starts, you choose: a new date at no cost, or a full refund of everything you paid.
- Once the climb has started, your guide may turn the group back because of weather, the mountain or someone's health. The trip then counts as done and is not refunded. Safety comes first.
7. Health and fitness
- The climb is steep and starts in the dark. You need reasonable fitness and no condition that makes hard exercise at altitude risky.
- Tell us about health conditions, injuries, pregnancy or regular medication when you book. If in doubt, ask your doctor first.
- The minimum age is 10. Anyone under 18 must climb with a parent or guardian.
- Follow your guide at all times. The guide may stop anyone from going on if it is not safe.
8. Customs on a sacred mountain
- Mount Agung is sacred to Balinese Hindus. Keep your voice down near shrines and follow your guide at the temple.
- No food containing beef on the mountain.
- By local custom, women who are menstruating do not climb.
- Bring a warm jacket, long trousers, closed shoes with grip and about 1.5 litres of water.
- Your guide can turn the group around because of weather or safety. Their call is final.
9. Insurance and responsibility
- We strongly recommend travel insurance that covers hiking up to 3,000 m and emergency evacuation.
- We are responsible for the services we provide. We are not responsible for lost or damaged personal belongings, or for costs caused by events outside our control such as flight delays.
- Nothing in these terms limits responsibility that cannot be limited under Indonesian law.
10. Photos and reviews
- Our guides take photos during the trip and send them to you. We may use some on our website and social media. Tell us if you prefer not to appear.
- Reviews you send may be shown on our website with your name and country.
11. Changes and governing law
- We may update these terms. The version that applies to you is the one on this page on the day you booked.
- These terms follow Indonesian law. If we disagree about something, we will first try to settle it directly with you.